Shipping policy
At Ivana Jewels, we are dedicated to ensuring a safe, secure and smooth shipping experience. Please review the following details.
Shipping within India
We offer FREE shipping on all orders within India.
Ready to Ship pieces — delivered in 3 to 4 days
Pieces in our Ready to Ship collection are held in stock and do not need to be made. These are dispatched immediately and normally reach you within 3 to 4 days.
Because Ready to Ship pieces are not made to order, they are covered by our 7 Day Return Policy in full. See our Refund Policy for details.
Made-to-order pieces — 14 to 21 days
Pieces made specially for you take 14 to 21 days from order to delivery. Occasionally this may vary with the complexity of the design, and we will tell you in advance if so.
Made-to-order pieces are treated as customisation and are not eligible for a refund, but can be exchanged under our Lifetime Exchange Policy.
For all orders
- All shipments are processed once full payment is received.
- We will notify you once your order is shipped, and if there is any change to the delivery date.
- Every order is delivered by insured courier.
- Please inspect the package carefully for any sign of damage or tampering before accepting or signing for it.
- For security and insurance purposes, our team may request photo ID from the recipient.
- All Ivana Jewels products are fully insured in transit. In the unlikely event of tampering or loss during shipment, please report it to us immediately and within 7 days of delivery.
Gift packaging
If your purchase is a gift, we offer free gift packing with a personalised message of your choice. The recipient will receive it in distinctive Ivana Jewels packaging.
International shipping
We ship internationally at a charge of US$250 per shipment, with a transit time of 21 to 28 working days.
International shipping charges are non-refundable.
For any questions about shipping, email us at info@ivanajewels.com.