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1. RETURN POLICY
Exchange / Return Period:
Customers can exchange or return products within 7 days of purchase without any deductions, only on store picked jewellery, not on customisation jewellery.
Post 7 Days:
If a customer wishes to return a product after the initial 7-day period, it will fall under our Lifetime Exchange / Buy-back Policy.
The Lifetime Exchange Policy allows for exchanges but does not permit refunds.
2. JEWELLERY CUSTOMISATION POLICY
Refunds:
There are no refunds available for customised jewellery.
Exchanges:
Customers may exchange customised jewellery under our Lifetime Exchange / Buy-back Policy.
3. LIFETIME EXCHANGE POLICY
Customers are entitled to a 100% exchange based on the current market rate for diamonds and gold.
Deductions:
Making charges, discounts and GST will be deducted from the total value during the exchange process.
Diamond value to be exchanged against diamond value only, any remaining diamond value after the exchange will be counted as buyback value and calculated as per the applicable buy-back policy.
Example:
Old diamond value is 50,000 & new diamond value is 30,000 so remaining 20,000 diamond value will be counted as buy back, that is 20% deduction on remaining value so final buyback value is 16,000.
4. LIFETIME BUYBACK POLICY
We offer 80% buyback on diamonds based on the current market rate.
For gold, we provide a 100% buyback based on the current market rate.
Deductions:
Similar to our exchange policy, making charges, discounts and GST will be deducted from the total value during the buyback process.
5. ADVANCE PAYMENT POLICY
1. 10% Advance Payment
This option allows you to initiate the jewellery customisation process with a 10% advance payment.
Please Note:
This option does not include a freeze on the gold rate for the same day, meaning the final price may vary based on market fluctuations when the order is completed.
2. 20% Advance Payment
By opting for this choice, you can freeze gold rate by 20% advance payment.
Important Terms:
Customisation Process:
Once the advance payment is received, our team will begin working on your bespoke piece. The remaining balance will be due upon completion of the jewellery.
Cancellation Policy:
In the event of cancellation after the advance payment has been made, please refer to our Jewellery Customisation Policy.
Final Pricing:
The final price will be confirmed once your custom piece is ready, taking into account the chosen advance payment option.
6. POLKI & DIAMOND EXCHANGE POLICY
Polki can’t be exchanged against diamonds & vice versa.
Loose diamonds & polkis can’t be bought back or exchanged.
7. CERTIFICATION CHARGES
For IGI: ₹2,000 per carat
For SGL: ₹1,000 per carat
(Charged if misplaced during buyback / exchange)
8. CASH LIMIT POLICY
Cash Transaction Limit:
Cash transactions exceeding ₹2,00,000 are not permitted in a single transaction.
For multiple transactions under the same name, the cumulative cash limit of ₹2,00,000 applies within a specified time frame.
PAN Card Requirement:
For any transaction exceeding ₹2,00,000, a valid PAN card is mandatory.
This is required to comply with government regulations and to ensure proper documentation of high-value transactions.
9. CARD PAYMENT POLICY
Card Transaction Limit:
For any card transaction exceeding ₹50,000, a valid ID proof is mandatory.
Accepted Forms of ID Proof:
Aadhaar Card
Passport
Voter ID
Driver’s License
