Return Policy

Exchange / Return Period:
Customers can exchange or return products within 7 days of delivery without any deductions. This applies to store-picked jewellery and to Ready to Ship pieces bought online. It does not apply to customisation jewellery.

Post 7 Days:
If a customer wishes to return a product after the initial 7-day period, it will fall under our Lifetime Exchange / Buy-back Policy.

The Lifetime Exchange Policy allows for exchanges but does not permit refunds.

JEWELLERY CUSTOMISATION POLICY

Refunds:
There are no refunds available for customised jewellery. Make to order pieces are also considered under Customisation only.

Exchanges:
Customers may exchange customised jewellery under our Lifetime Exchange / Buy-back Policy.

Resizing:
Resizing and minor adjustments are available on customised jewellery where the design allows.

Please note: Ready to Ship pieces are held in stock and are not made to order. They are therefore not treated as customisation, and the 7-day return above applies to them in full.

WHEN THE 7 DAY RETURN IS NOT APPLICABLE

  • On customised jewellery and make to order pieces. These cannot be refunded, but can be exchanged under our Lifetime Exchange / Buy-back Policy.
  • On orders that have already been exchanged once under the 7 Day Return Policy. You can exchange your design within 7 days for the full value only once. Any second request falls under the Lifetime Exchange Policy.
  • On products that have been engraved or personalised.
  • On products that show signs of wear, alteration, resizing by an external jeweller, or damage.

CONDITION OF RETURN

  • The product must be returned in its original packaging, in saleable condition, with no scratches, damage, wear or alteration.
  • The original certificate must be returned with the piece.

HOW TO RETURN A PRODUCT WITHIN 7 DAYS

  • Place a return request through your account on the website, or email info@ivanajewels.com within 7 days of delivery to schedule a return pickup.
  • Ivana Jewels will send reverse pickup details and instructions.
  • Pack your jewellery in the original packaging and hand it to the logistics executive.
  • Please collect an acknowledgement for the item being picked up (pickup receipt, photo of the tracking number, or SMS confirmation).
  • Once the product reaches us, a Quality Check is carried out before the refund is processed.

HOW YOUR REFUND IS PROCESSED

  • Once the product clears the Quality Check, the refund is processed within 10 business days.
  • For Cash on Delivery orders, the refund is processed to your bank account.
  • For prepaid orders, the amount is credited to the original payment source (credit card, debit card, net banking or UPI).
  • Where the product was purchased through an EMI scheme, 1% of the grand total is deducted at the time of refund of the initial instalment.
  • International shipping charges are non-refundable. The 7 Day Return Policy applies to the value of the jewellery only.

LIFETIME EXCHANGE POLICY

Customers are entitled to a 100% exchange based on the current market rate for diamonds and gold.

Deductions:
Making charges, discounts and GST will be deducted from the total value during the exchange process.

Diamond value to be exchanged against diamond value only, any remaining diamond value after the exchange will be counted as buyback value and calculated as per the applicable buy-back policy.

Example:
Old diamond value is 50,000 & new diamond value is 30,000 so remaining 20,000 diamond value will be counted as buy back, that is 20% deduction on remaining value so final buyback value is 16,000.

Category Restrictions

  • Polki can’t be exchanged against diamonds & vice versa.
  • Loose diamonds & polkis can’t be bought back or exchanged.

Certification Charges (if certificate is misplaced during exchange)

  • For IGI: ₹2,000 per carat
  • For SGL: ₹1,000 per carat

LIFETIME BUYBACK POLICY

Ivana Jewels offers a lifetime buyback on all eligible lab-grown diamond jewellery purchased from us, subject to the following terms:

Buyback Value

Diamond component: 80% of the prevailing diamond value at the time of buyback.

Gold component: 100% of the prevailing gold value at the time of buyback.

Deductions

  • Making charges, discounts and GST are non-refundable and will be deducted at the time of buyback.
  • Any damage, missing stones, or alterations may lead to additional deductions after inspection.

Category Restrictions

  • Polki can’t be exchanged against diamonds & vice versa.
  • Loose diamonds & polkis can’t be bought back or exchanged.

Certification Charges (if certificate is misplaced during buyback)

  • For IGI: ₹2,000 per carat
  • For SGL: ₹1,000 per carat

ADDITIONAL TERMS

  • Policy is applicable only on products purchased through official Ivana Jewels stores or channels.
  • Any promotional or discounted purchases may have different terms, which will be specified at the time of purchase.
  • Ivana Jewels reserves the right to modify this policy without prior notice.
  • All decisions regarding buyback and exchange are subject to final quality inspection and company approval.

For full terms, see our All Policies page.