Refund & Exchange Policy

General Guidelines: -

  • Ivana Jewels' jewellery is meticulously crafted by skilled artisans using a variety of techniques, resulting in unique pieces that may have minor variations from the website images.

  • Customers have the option to return or exchange a product, provided they include the solitaire certificate. However, there will be deductions for making charges and taxes.

  • If a product is sent to Ivana Jewels for exchange or buyback, a nominal shipping charge of 2% of the product value or the actual shipping cost (whichever is lower) will apply.

  • Loss of the certificate will lead to a deduction from the certification cost.

  • Ivana Jewels will not accept jewellery that has been altered by a third-party jeweller, and all product benefits will be forfeited.

  • Ivana Jewels reserves the right to adjust the product's valuation based on its quality inspection.  

  • Ivana Jewels retains the right to decline unreasonable or excessive return requests.

  • Products returned for a refund should be in unused condition and without tampering or damage; otherwise, they will not be eligible for return.

  • The policy also states that Ivana Jewels reserves the right to modify its policies at any time, with any revisions taking effect immediately upon being posted on the website. Customers are advised to regularly review the policy for updates.
PRODUCT GOLD JEWELRY STUDDED WITH LAB GROWN DIAMONDS
15 Days Money Back Policy for In-Stock Products:

 This policy is applicable solely to in-stock products and does not extend to custom-made items.

Returns within 15 days of purchase are accepted.

Refunds will be processed after Ivana Jewels' quality assurance team confirms the product's quality, the original invoice, and the product certificate.

Refunds will be disbursed through online bank transfers to the customer's bank account within two weeks of receiving the product.
Lifetime Exchange/Upgrade Policy:

 Customers have the flexibility to exchange or upgrade their jewellery at any time in the future.

They will receive credit at the prevailing gold price and diamond price (100%) for the items exchanged, subject to deductions for making charges, taxes, and potential damages.
Buyback Policy:

 Customers can sell their jewellery back to Ivana Jewels.

They will receive 100% of the value of the gold weight at the current metal rate and 80% of the diamond value at the prevailing market price.

Any discounts provided at the time of the original purchase will be subtracted from the buyback amount.