Terms & Conditions

These Terms and Conditions pertain to the provision of goods through the Ivana Jewels online store (www.ivanajewels.com). These Terms and Conditions are applicable to all contracts entered into with Ivana Jewels ("Ivana Jewels," "we," "our," or "us"). By placing an order with us, you are acknowledging and accepting these Terms and Conditions. If you do not agree with these Terms and Conditions in their entirety, you should refrain from accessing the contents of this website and discontinue its use immediately.

The website is owned, registered and operated by Ivana Jewels under Ivana Lifestyle Private Limited,  a private limited company incorporated in India and having its registered office at Raj Textile Tower Market, Jindal Group, A-8017, Ivana Jewels, Saroli Road, Magob, Surat, Gujarat 395010

By visiting our website and/or making a purchase from us, you are engaging with our "Service" and consenting to be bound by the following terms and conditions ("Terms of Service," "Terms & Conditions"), including any additional terms and policies referred to herein and available through hyperlinks. These Terms of Service apply to all users of the website, encompassing browsers, vendors, customers, merchants, and content contributors.

Please carefully read these Terms of Service before accessing or using our website. By accessing or utilizing any part of the site, you agree to comply with these Terms & Conditions. If you do not accept all the terms and conditions outlined in this agreement, you should
not access the website or utilize any of the services it provides.

Site Access And Modifications

Our website is subject to regular updates, and temporary access to this site is granted. We aim to frequently update the site, including product details and pricing, without prior notice. If necessary, we may suspend access to our site or close it indefinitely. Material on our site may become outdated at any given time, and we are not obligated to update such material. It is your responsibility to ensure that all individuals accessing our site via your internet connection are aware of these terms and in compliance with them.

Account Registration

To access certain sections and features of the Ivana Jewels website, you are required to register for an account. During the registration process, you must provide accurate information and promptly update this information if it changes. It is imperative that you do not disclose your username, password, or any confidential information to any third party.

Upon registering on our website, your personal information will be automatically recorded in our database, which will be maintained and utilized by Ivana Jewels in accordance with our Privacy Policy. By registering with Ivana Jewels, you consent to authorized personnel contacting you regarding your activities on the website.

Email Communication

By registering on our website, you grant your consent to receive emails from Ivana Jewels sent to your registered email address. You acknowledge and agree that any electronic communication, in the form of such emails or postings on the website, shall fulfil any legal requirement that such communication be in writing.

Account Suspension And Access

Ivana Jewels reserves the right to refuse registration, suspend access to the website, and permanently deny access for any current or future use of the website and its services if we have reasonable grounds to suspect that you have provided inaccurate and/or incomplete information. Ivana Jewels also reserves the right to refuse service, registration, or alter its eligibility criteria at any time without providing a reason or prior notice.

Account Deactivation

You have the option to deactivate your Ivana Jewels account at any time, after which we will not access your personal information. However, we will not be held responsible for any consequences arising from the use of your information as per our Privacy Policy.

Contract

No contract will be formed between you and Ivana Jewels for the sale of any product until Ivana Jewels has accepted your order with a confirmation email and has received full payment via your credit/debit card or UPI. Our acceptance of your order constitutes the
formation of a legally binding contract between us. Legally binding contracts can only be entered into by adults (individuals aged 18 and over).

Ivana Jewels retains the right to decline your order if:

  • We cannot obtain authorization for payment. Shipping restrictions apply to a particular item.

  • The item ordered does not meet our quality control standards, is withdrawn, out of stock, or if there is an error in pricing or content.

    We may also reject or refuse to process a transaction for any reason and reserve the right to deny service to anyone at any time at our sole discretion. We will not be held liable for any indirect or consequential loss, damage, or expenses incurred as a result of not accepting your order. Our sole responsibility in such cases will be to refund the amount paid for the goods in question.

Payment

By making a purchase on this site, you confirm that the UPI account or credit/debit card used belongs to you, or you have explicit authorization from the owner of the UPI account or credit/debit card
to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer. If your payment card issuer refuses to authorize the payment, we will not be held responsible for any delays or non-delivery. Payments can be made through UPI or via your credit/debit card linked to your UPI account, or any other methods advertised on our website.

All credit/debit card transactions on this site are processed through a payment gateway that encrypts your card details in a secure hosting environment. The prices for ordered goods are as displayed on our website in INR (Indian Rupees). All prices include GST. Delivery charges
will be clearly indicated when selected and included in the total cost.

Defective And Damaged Items

Upon receiving goods, all parcels must be opened immediately in the presence of the courier to verify that the goods are undamaged and have not been tampered with. Failure to do so may prevent us from claiming against the courier or our insurers. If you fail to inspect the goods upon receipt and subsequently find that they are missing or have been damaged during delivery, you agree to be solely responsible for any loss or damage and waive, release, and indemnify us from any related claims, as permitted by
applicable law.

If you receive an item that is defective, damaged, or not what you ordered, please contact us within 7 days. We will assist you in resolving any issues as quickly as possible by replacing the item after you have returned the faulty item to us by post/courier. The return address will be provided in writing once you have reported the fault.

Product Description And Details

At Ivana Jewels, we make every reasonable effort to present our products on our website with accuracy. However, it's important to note that the colours we use and the display settings of your
computer monitor may affect the appearance of the products you see on your screen. We cannot guarantee that your monitor will display the product's colour, texture, or details with complete precision.

Additionally, we do not warrant that our product descriptions or other content are entirely accurate, current, or error-free. While we strive to provide accurate descriptions and prices, in cases where a pricing error is identified, Ivana Jewels reserves the right to decline the sale of that item. If a pricing error is discovered after payment, we will cancel the sale and provide a full refund.

In the event that a product from Ivana Jewels does not match its description, your only recourse is to return it in
unused condition.

Notes: Product weight may vary in the final product. Any difference will be charged or refunded accordingly.

  • For products other than "Ready to Ship" items, the actual gold weight may differ from the product description. Any variation in weight will be adjusted by charging or refunding the customer as necessary. For instance, if a product is listed with an approximate weight of 2.3 grams on the website and is produced with a weight of 2.6 grams, the additional gold cost will be charged to the customer before shipping. Conversely, if the product ends up weighing 2.1 grams, the reduced gold weight cost will be refunded before delivery.

  • Customers can be assured that any weight differences will be calculated at the discounted rate applicable at the time of purchase. For example, if the gold rate is Rs. 6000 at the time of purchase, the same rate will be used for any weight adjustments.

  • Chains included with products are for representational purposes, unless otherwise specified. For products mentioned as being sold with a chain, the chain will be provided without additional charges. For products where the chain is not provided, customers can purchase the chain separately by contacting Ivana Jewels, with additional charges applicable, unless otherwise specified.

Intellectual Property

The entire content of this website, including all jewellery designs, photographs, logos, copyrights, trademarks,
and other intellectual property rights, including the use of the name "Ivana Jewels," belongs solely to Ivana Lifestyle Private Limited. You may store, print, and display the content provided solely for your personal use, and you may bring this content to the attention of others within your
organization. You are not authorized to publish, manipulate, distribute, or
otherwise reproduce any of the content or copies of the content supplied to you
on this website, or to use any such content for business or commercial purposes. By using this service, you agree not to undermine the integrity of this website.

Changes To Terms & Conditions

You can review the most current version of these Terms & Conditions on this page. We reserve the right to update, change, or replace any part of these Terms & Conditions by posting updates
and changes on our website at our sole discretion. It is your responsibility to periodically check our website for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Agreement

These terms and conditions outline the entire agreement between you and Ivana Jewels regarding the sale, purchase, and use of goods. These terms supersede any prior agreement or understanding regarding this subject matter. Any variations to these terms and conditions are
not binding on us unless agreed upon in writing.

Dispute Resolution

Any dispute arising with respect to this Agreement shall be resolved by negotiation between the parties or, if necessary, by resort to an appropriate court located in Surat, India

Contact Information

If you have any questions regarding these Terms & Conditions, please contact us at info.ivanajewels@gmail.com

Abbreviations

CT - CARAT
KT - KARAT
INCL. - INCLUDING
WT - WEIGHT
PC/PCS - PIECE/PIECES
DIA. - DIAMOND
LG - LAB GROWN
LGD - LAB GROWN DIAMOND
CVD - CHEMICAL VAPOUR DEPOSITION
HPHT - HIGH PRESSURE HIGH TEMPERATURE
GM/GMS - GRAM/GRAMS
RD - ROUND
EM - EMERALD
HT - HEART
PS - PEAR
PRN - PRINCESS
RAD - RADIANT
OV - OVAL
MQ - MARQUISE
CU - CUSHION
BAG - BAGUETTE
EX - EXCELLENT
ID - IDEAL
VG - VERY GOOD
G - GOOD
P - POOR
POL - POLISH
SYM - SYMMETRY
GR WT - GROSS WEIGHT
GR - GROSS
NT WT - NET WEIGHT
LAB – LABOR